Why People Email So Badly and How to Do It Better

Book - 2008
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Send --the classic guide to email for office and home and an instant success upon its original publication--has become indispensable for readers navigating the impersonal, and often overwhelming, world of electronic communication.  Filled with real-life email success (and horror) stories and a wealth of entertaining examples, Send reveals the hidden minefields and pitfalls of email. It provides clear rules for handling all of today's thorniest email issues, from salutations and subject lines to bcc's and emoticons. It explains when you absolutely shouldn't send an email and what to do when you've sent (in anger or in error) a potentially career-ending electronic bombshell. And it offers invaluable strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send.

In this revised edition, David Shipley and Will Schwalbe have added fresh tales from the digital realm and a new afterword--"How to Keep Email from Taking Over Your Life," which includes sage advice on handheld etiquette. Send is now more essential than ever, a wise and witty book that every businessperson and professional should read and read again.
Publisher: New York : Alfred A. Knopf, c2008.
Edition: Rev. ed.
ISBN: 9780307270603
Characteristics: 274 p. ;,19 cm.
Additional Contributors: Schwalbe, Will


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Apr 14, 2016

This is a quick read on the etiquette of sending emails. I think everyone in my office should take note of the suggestions. I can apply the tips immediately at work.

Dec 29, 2013

This book gives a lot of intelligant and people-valued advice on dos and donts with email. I wish everyone who used email would read this book and that companies would give hard guidelines on how to use email. One of my pet peeves at work is that people often don't include a subject line in their email or they forward an email which has an unrelated subject in answer to an email I sent with a different subject. I would add a bit of advice to email users: Always bcc yourself if you want to be sure that your email message is accurate or if you are fairly confident that the person you sent the email to will not respond. I definitely agree with these guidelines in this book: (1) Don't send an email when you are mad (2) Turn your phone off to signify to a person that you are talking to is very important to you and (3) Don't email when bored (find otherways to entertain yourself, such as reading or even possibly talking to another human being next to you!), For those who wish to get a healthy human distance from the mass preoccupation with technology, I would strongly recommend reading: A Gift of Fire by Sara Baase (not at this library) and The Shallows What the Internet Is Doing To Our Brains by Nicholas G. Carr. (avail. from this library).

oldhag Jan 12, 2012

Read cover-to-cover with only one break for popcorn. Engaging, funny, lots of email etiquette suggestions. As someone who limits personal and professional telephone calls to between 9am and 9pm, I plead guilty to not adhering to the same standard for sending email. Probably because I intentionally limit my own email checking to three times a day, I felt comfortable sending email at any hour of the day or night, failing to realize that some people are audibly notified whenever a new email appears in their inbox. The other big-takeaway for me was a reminder that "...the three most dangerous beasts on the email veldt: anger, sarcasm, and duplicity". The authors' advice is "...ask yourself...before hitting the Send key: Would you deliver the same message, in the same words, if you were within punching distance?" Again, to my regret, guilty as charged.

Apr 09, 2009

In their book Send, Shipley and Schwalbe pick apart email as a communication medium, including deciding when it is appropriate and how to use it productively. They also examine email anatomy and provide tips for how to compose more effective messages.

While it was fairly comprehensive, as a seasoned email user I didn't find very much new information that I didn't already know or hadn't already figured out myself. One good point that struck me, however, was the section on Cc:ing and the phenomenon where the more people copied on a request for action, the less likely any one of them is going to act. I'll be keeping that in mind!

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